KPI ? Kezako?
True story! A manager said to me one day:
‘How do you expect me to measure my team’s active listening… with a KPI?’
True story! A manager said to me one day:
‘How do you expect me to measure my team’s active listening… with a KPI?’
He thought he was a good manager. Until the day his team told him: ‘You never know how you’re going to react’.
In other words, as Confucius said so well: Choose a job you love and you’ll never have to work again.