True story! A manager said to me one day:
‘How do you expect me to measure my team’s active listening… with a KPI?’
I smiled. And I replied:
‘You’re already doing it. With every conflict avoided. With every customer who comes back. Every colleague who dares to speak up.
Soft skills don’t always show up in an Excel table. But their effects are clearly visible:
- Better identification
- Less staff turnover
- More sales
- Less absenteeism
- No more micro-management.
👉 With PersProfile, Hospitality, Empathy, SalesTest, we’re not just measuring character traits.
We give you the keys to transforming the invisible into concrete results!
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What soft skills would you like to see more of in your KPIs?
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