When you’re in the middle of a negotiation, customer objections can seem like obstacles on your way to a sale. But make no mistake, they are often opportunities in disguise!
Active listening: First, listen carefully to the objection. Understand the customer’s concerns, even if they seem contrary to your offer.
Validate the objection: Don’t reject it. On the contrary, validate it by showing that you understand the customer’s concerns. This builds trust.
Propose a solution: Present an appropriate response to the objection. Show how your product or service precisely solves the problem raised.
Highlight the benefits: Highlight the strengths of your offer. Explain why it’s the ideal solution.
Soft closing: Once you’ve dealt with the objection, come back to the sale. Ask if the customer is now ready to move on to another subject.
Remember, every objection is a chance to show your expertise and build a solid relationship with the customer. Turn those “no’s” into “yes’s” and move your sale towards success!
Share your experience: How do you handle objections in sales? Have you ever turned an objection into an opportunity?
Sales Managers, Sales Directors, Training Directors: Handling objections is one of the modules in our SalesTest assessment tool. Would you like to find out more? Contact us at www.versusprofile.com
#Sales #Objections #Opportunities #SoftSkills #VersusTalentProfile
Go ahead, sales conquerors!